We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
Workshop Objectives:
- Understand the difference between hearing and listening
- Know some ways to improve the verbal skills of asking questions and communicating with power.
- Understand what ‘non-verbal communication’ is and how it can enhance interpersonal relationships.
- Identify the skills needed in starting a conversation.
- Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
- Understand how seeing the other side can improve skills in influencing other people.
- Understand how the use of facts and emotions can help bring people to your side.
- Identify ways of sharing one’s opinions constructively.
- Learn tips for preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
- Learn tips for making an impact through powerful first impressions.
Interpersonal Skills Course Outline:
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Communicating with Power
Module Three: Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
Module Four: Making Small Talk and Moving Beyond
- The Four Levels of Conversation
Module Five: Moving the Conversation Along
- Asking for Examples
- Using Repetition
- Using Summary Questions
- Asking for Clarity and Completeness
Module Six: Remembering Names
- Creating a Powerful Introduction
- Using Mnemonics
- Uh-Oh I’ve Forgotten Your Name
Module Seven: Influencing Skills
- Seeing the Other Side
- Building a Bridge
- Giving In Without Giving Up
Module Eight: Bringing People to Your Side
- A Dash of Emotion
- Plenty of Facts
- Bringing It All Together
Module Nine: Sharing Your Opinion
- Using I-Messages
- Disagreeing Constructively
- Building Consensus
Module Ten: Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
Module Eleven: Making An Impact
- Creating a Powerful First Impression
- Assessing a Situation
- Being Zealous without Being Offensive
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations