We cannot escape the fact that the phone is very often still used as a convenient instrument in selling our products and services, as well as selling appointments. The difference between an average salesperson and an excellent one will make a significant difference to your sales results. Consider: if your closing rate (incoming hot leads) improved from 60% to 80%, it translates into more than 30% growth in your closing rate! Or if your closing rate increased from 10% to 15% (outgoing calls) it means that your closing rate has improved by 50%, and this in turn results in a huge difference to the total sales you bring in (do the math…it is astounding!)
“Selling on the Phone” will teach you both soft skills as well as specific selling skills to help you enjoy success in selling on the phone.
What can you expect from this one day workshop?
- 3 things to consider before picking up the phone
- The art of effective listening skills
- The importance of first impressions
- Uncover the need
- The effective use of questioning techniques
- Satisfy the need
- Talk features, not benefits
- What do customers buy?
- Overcoming objections
- Handling a stall
- Buying signals
- Closing the sale
